1. Dear Russian clients, please fill in your full name (at least 3 words) , including first name, middle name and last name, otherwise Russian Post will not releases the parcel and return to China !
2. Dear Brazilian,Argentina, India,Peru, Colombia ,etc clients,if you want to ship by FedEx, DHL, TNT, UPS, please tell me your tax number ( VAT ,CPF or CNPJ ). it will reduce much trouble with customs. Without it, customs will return goods to China .
If you do not receive our reply, please kindly re-sent your email and we will reply to you as soon as possible.
Shipping:
1.We guarantee to ship goods out within 24-72 hour after payment confirmation except holiday. 2.We ship by China post,HKpost EMS,DHL,Fedex,according to your choice when placing orders . 3.If you didn\`t receive the item after 45 days,please feel free to contact us.We will make all our effort to resolve the problem. 4.We are not responsible for delays causedby the customs,Import duties,taxes or other customscharges.
Warranty:
1.All items have 1 year guarantee. 2.For wrongly-shipped items, Please contact us in 48 hours after delivery.We will arrange to deliver the correct items or return all your payment. 3.For defective or faulty products,please take photos or videos,we would resend or refund after confirmation.
Hope you have a nice shopping in our PuNan electrical Shop .